Refund policy
PawsPrank Returns Policy
Our Returns Policy applies to all purchases made on PawsPrank.com and are incorporated by reference in these Terms.
RETURN TIMEFRAME
You’re more than welcome to return your unwanted item(s) back to us, following our terms and conditions below. Please take a look to ensure your return is accepted and processed within our returns policy.
• customers: Orders must be returned back to us within 7 days (refund or exchange).
These timeframes are from the date your order is shipped. We don’t accept returns for unwanted items after our relevant returns period.
ORIGINAL CONDITION
Hygiene and customer safety is really important to us, therefore please do your best to try on, handle and repackage items with care. Items must be returned back to us in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant, perfume and must have all original tags attached.
All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to cleaning charges or refusal.
For multipacks or 2-part sets, all parts must be returned together to qualify for a refund. Failure to return these items together may lead to refusal.
NON-RETURNABLE ITEMS
Not all items can be returned back to us. Our non-returnable items include: Socks, Face Masks, Headbands, Hair Accessories, Fitness Equipment and Water Bottles.
We require hygiene stickers to remain intact – failure to do this will result in the item being non-returnable.
RETURN OUTCOMES
Returned items may be eligible for:
• Refund
• Store Credit
• Exchange*
You can also opt for our Shop Now return method which allows you to:
• In-line exchange: Same item, different size or colour (no extra cost, subject to stock and price changes).
• Exchange for something different: Choose any other item from PawsPrank.com (excluding pre-orders). If your chosen item is more expensive, you pay the difference. If it costs less, you may receive the remaining amount via refund or store credit, subject to policies.
*Exchanges are dependent on stock availability. Non-returnable items are excluded.
**All return totals displayed during Shop Now are in GBP, but will be charged in your country’s equivalent currency.
PROCESSING TIME
We aim to process all returns within 10 working days of delivery to us, provided there are no issues.
• Refunds → back to your original payment method.
• Store Credit → issued via gift card.
• Exchanges → processed as a new order and shipped on standard delivery.
If you paid part gift card and part card, the refund will automatically go back to the gift card first.
UNREASONABLE CLAIMS / FAIR USE POLICY
Our team monitors unusual return patterns. If we suspect fraudulent activity, we may withhold refunds or block your account.
Fraudulent activity includes (but is not limited to):
• Claiming orders not received,
• Returning items worn/used,
• Returning items not matching the original purchase.
Returning items that don’t belong to PawsPrank may result in legal action.
RESPONSIBILITY
Returned items are your responsibility until they reach us. Please pack them securely and keep proof of postage.
We are not responsible for items returned by mistake. If located, we may charge you to send them back.
RETURN FEES
Return fees are charged per return request.
All ustomers:
• Return fees vary depending on your country.
• Exchange fees → charged when submitting your return.